Shipping Policy

At Aerologiks.com, a beautiful home isn't just about design; it's also about its safe and intact arrival.
Every vase, clock, ornament, and decorative poster embodies our understanding and expression of the aesthetics of life.
Thus, we dedicate our heart and soul to every step of the delivery process—from shipping and packaging to logistics—ensuring that what you receive is not just a product, but a heartfelt reminder of our expectations and warmth.

🌍 Shipping Regions & Delivery Time

We offer shipping services to customers worldwide, primarily covering the following regions:

  • North America (US, Canada, etc.)
    Estimated delivery time: 15–25 business days
  • Europe (UK, France, Germany, Italy, Spain, Netherlands, Norway, etc.)
    Estimated delivery time: 14–22 business days
  • Asia (Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, Thailand, etc.)
    Estimated delivery time: 15–20 business days
  • Oceania (Australia, New Zealand, etc.)
    Estimated delivery time: 16–25 business days

We are continuously expanding our shipping options to more countries and regions, allowing even more families to experience the Aerologiks aesthetic.

If your country is not currently covered, please get in touch with us at aerologiks@hotmail.com, and we will do our best to assist you.

Please note: Shipping times may fluctuate slightly due to customs clearance, weather conditions, and holidays. We will always be transparent and provide you with timely updates.

🚚 Shipping Partners

To ensure safe and on-time delivery of your products, we maintain long-term partnerships with several renowned international logistics companies, including:
DHL, FedEx, UPS, EMS, and local postal services (such as USPS, Royal Mail, and Australia Post).

The system automatically selects the most suitable shipping carrier based on your address and order details.

A unique tracking number is generated for each package upon shipment, allowing you to track its progress at any time.

📦 Order Processing & Packaging

Order Processing Time: Orders typically ship within 2–5 business days.

Packaging:

  • All items are protected by shock-absorbing materials for safe transportation.
  • Fragile items (such as vases and glass ornaments) are double-wrapped with foam reinforcement.
  • All packages are labeled "Handle with Care."

We hope that when you open your package, you'll feel not only the product itself, but also the care we put into delivering it.

💰 Shipping Fees & Duties

Shipping fees are automatically calculated based on your shipment's destination, weight, and volume, and are clearly displayed during checkout.

In some countries or regions, import taxes or duties may apply during customs clearance and are the recipient's responsibility.

We ensure that all fees are transparent, with no hidden costs.

📬 Tracking & Notifications

After shipment, you will receive a confirmation email with the following information:

  • Shipping Date
  • Carrier Information
  • Tracking Number and Link

You can use the link to monitor your package's status in real time. If you have not received shipping information within 5 days of shipment, please get in touch with aerologiks@hotmail.com

⚠️ Important Notes

Please ensure that the shipping information (name, address, phone number, and zip code) is correct.

If the package is returned due to incorrect information or lack of a signature, the customer will be responsible for the re-shipping charges.

Upon receipt, please inspect the packaging and the item's integrity. If any damage is found, please take photos and contact us immediately.

For posters or fragile items, we recommend recording an unboxing video to facilitate further assistance.

💬 Customer Support

If you encounter any issues during shipping, such as:

  • Tracking information is not updating.
  • Package delay or loss;
  • Item damage or incorrect quantity;

Please feel free to contact us via email:
📧 aerologiks@hotmail.com

We will respond within 24 hours and provide the most appropriate solution.

🌿 Our Commitment

Every Aerologiks piece, from design and production to shipping, is a journey.
We understand that your anticipation for your Aerologiks product is more than just a delivery; it's a part of your life.

No matter how far away you are, we hope your Aerologiks product arrives on time, bringing the warmth and style of home to your space.