Return Policy

At Aerologiks.com, we want every customer to have a pleasant and worry-free shopping experience.
We understand that purchasing home decor is more than just a consumer purchase; it's an essential part of creating an ideal living space.
Whether you're choosing a vase, a clock, or a poster that reflects your lifestyle, we want it to blend seamlessly into your home.
If the product doesn't meet your expectations, rest assured that we offer a 30-day return guarantee, ensuring a worry-free shopping experience.

🕒 Return Period

You can request a return or exchange within 30 days of receiving your item.
Orders received more than 30 days ago cannot be returned.
Please inspect the package and the item's condition immediately upon receipt. If you find any problems, please get in touch with us as soon as possible.

We recommend taking photos or videos of the unpacking process to provide proof in the event of shipping damage. This will help us resolve the issue quickly.

📦 Return Conditions

To ensure a smooth return process and proper handling of your product, please ensure your product meets the following conditions:

  • The product must be in its original packaging (including outer box, labels, instructions, protective materials, etc.);
  • The product must be unused, free of stains, scratches, or other damage;
  • The product must contain all accessories, with no missing or replaced items;
  • For fragile items (such as vases, mirrored ornaments, and glass clocks), return them in their original packaging or with reinforced, shock-absorbing materials to prevent damage during secondary transportation;
  • The product must be in resaleable condition.

💡 Aerologiks reserves the right to refuse a refund or to issue only a partial refund for a product if it is unsaleable due to improper packaging or apparent signs of use.

🚚 Shipping Damage & Quality Issues

We understand the risks of shipping fragile decorative items, so every product is packaged with reinforced, shock-absorbing materials. However, if any damage or quality issues occur during shipping, rest assured that we will bear full responsibility.

If you notice any of the following upon receipt, please get in touch with us immediately:

  • The packaging is damaged, deformed, or noticeably dented;
  • The product is chipped, peeling, cracked, or severely flawed;
  • The product does not match the order (model, color, quantity, etc.).

We will handle this as follows:

1. Please take clear photos or videos within 48 hours of receiving the product, preserving the packaging and labels;

2. Send the photos and order number to aerologiks@hotmail.com.

3. Our customer service team will respond within 1–2 business days and provide return or exchange instructions.

4. If the issue is confirmed to be due to shipping or quality issues, Aerologiks will cover all return shipping costs and arrange a refund or a new product upon receipt of the return.

💬 Returns for Personal Reasons

We understand that sometimes the reason for a return may not be related to the product itself, such as:

  • The product's color is not as expected.
  • The size or proportions do not fit the space.
  • Or due to a change in personal preferences.

In these cases, we still accept returns, but the customer will be responsible for the return shipping costs.

Before returning an item, please:

  • Contact Customer Service to obtain a return authorization and the address to which the item should be returned.
  • Use a trackable international carrier (such as DHL, FedEx, UPS, EMS);
  • Package the item securely and retain the shipping receipt.

Once we receive and confirm that the item is in good condition, we will process the refund within 3–5 business days.

🔁 Return Process

To ensure a smooth return process, please follow the steps below:

1. Submit a Request

  • Contact us at aerologiks@hotmail.com within 30 days of receiving the item.
  • Provide your order number, reason for return, photos of the item, and a description of the packaging.

2. Return Review

  • Customer Service will review your request within 1–2 business days.
  • Once we confirm that you meet the return criteria, we will send you a return authorization, return address, and packing instructions.

3. Returning the Item

  • Please package the item securely according to the instructions, especially for fragile items such as glass, ceramic, and mirrors.
  • We recommend using trackable and insured shipping methods.
  • Please retain the tracking number so we can track the shipment.

4. Product Acceptance and Refund

  • Upon receipt of the returned item, we will conduct a rigorous quality inspection.
  • If the item meets the return criteria, we will issue a refund within 3–5 business days.
  • Refunds will be processed via PayPal via the original payment method. Receipt time is subject to PayPal and bank processing times (usually 5–10 business days).

🚫 Non-returnable Items

Returns and refunds will not be accepted in the following circumstances:

  • Exceeding the 30-day return period;
  • Items that have been used or damaged;
  • Items with stains, scratches, or missing parts;
  • Packages returned without authorization.
  • Items that compromise hygiene or safety.

⚠️ Important Notes

Please verify the return address and contact information before returning items.

If a package is returned due to an incorrect address or is undelivered, the reshipping cost will be borne by the customer.

Please include your order number and contact information with your return so we can quickly identify your package.

For fragile decorative items, please ensure you use the original packaging and add additional cushioning to prevent further damage.

We recommend that customers take photos of the item and packaging before returning as proof of handling.

💚 Our Commitment

At Aerologiks, we view returns not as "problems" but as opportunities to rebuild your trust. We understand your expectations for our products and the uncertainty and wait involved in cross-border shopping.
Therefore, we will treat every return request with the utmost sincerity.

Your trust is our driving force.
Aerologiks is willing to work with you, patiently and responsibly, to create a more beautiful, comfortable, and unique living space.